By downloading or using the AutoDoc consumer app (the “App”) or any AutoDoc service available through the App (the “Service”) you acknowledge you have read and agree to be bound by this Autodoc Privacy Policy (the “Privacy Policy”). If you do not wish to be bound by the terms of the Privacy Policy, please do not download or use the App or the Service.

AutoDoc LLC is committed to protecting your online privacy. As such, we have adopted and adhere to certain principles concerning the privacy of information you provide to us in the course of using the App or the Service. Please read the following to learn what information we collect from you and how we use that information.

1. Changes to Privacy Policy

AutoDoc LLC. may add to or modify the App or the Service and as a result it may need to revise the Privacy Policy. Whenever it modifies the Privacy Policy it will post the revised policy in the “Privacy Policy” section accessible on the App. The Privacy Policy will always indicate when it was last revised. A revision to the Privacy Policy is effective immediately when posted on the App. Please review the Privacy Policy periodically to learn of any revisions. Your continued use of the App or the Service after a revision has been posted will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy.

2. Protecting Your Privacy

AutoDoc LLC. is committed to protecting your privacy:

Your name and contact information will not be shared with Third Parties for marketing purposes without your permission.

Your name and contact information will only be shared with AutoDoc LLC. employees, mechanics and contractors in order to complete any work you request through the App.

We may send you email or text communications including information that we think may be of interest to you. 

Your account information is password protected. You are responsible for keeping your password secure and private. In the unlikely event of any compromise of our website security, AutoDoc LLC. will notify you immediately to take action to change your password on the website.

3. What Information We Collect and Store and Why

We collect your email address and phone number. We collect your email address and phone number to send you notices based on your settings in the App, such as notifying you of specials, scheduled maintenance for your car, or to comply with any legal requirements.

We collect contact information and location. When you order maintenance or repair work for your car through the App, it is necessary that our mechanics be able to contact you and travel to the location you select for the work to be performed. For this reason we collect your contact information and your desired work location which, along with your first name, we share with our mechanics when you request work on your car through the App. We do not use your contact information for any other purpose.

We collect information about your car. When you order work through the App you will be asked to provide certain information about the car you want serviced such as its make, model and year. This information is also provided to our mechanics to enable them to properly perform the work you request through the App.

AutoDoc LLC payment system. The Service available through the App includes a payment system that allows you to pay with a credit or debit card (the “Payment System”). The Payment System uses a third party payment processor, Stripe, to handle all credit and debit card transactions. If you make use of the Payment System, when you input your credit or debit card number to pay for service on your car the number is encrypted and is only routed (in encrypted form) to Stripe. AutoDoc LLC never sees or obtains your credit or debit card number.

Automatically gathered information. When you download or use the App we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based and other personalized content. Most mobile devices allow you to turn off location services.

4. Security of Information

AutoDoc LLC takes security of your information seriously and we take numerous precautions to protect the security of your account information. You can access your account through the App with your username and password. Your password is encrypted. In addition, your account information resides on a secure server that only selected personnel and contractors have access to. We recommend that you not share your password with anyone.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies that do the same, AutoDoc LLC cannot guarantee the security of any information transmitted to or from your mobile device through the App and it is not responsible for the actions of any third parties that may improperly receive such information.

5. Third Party Sites

This Privacy Policy only addresses the use and disclosure of information AutoDoc LLC collects from you. Other sites that may be linked through use of the App have their own privacy policies and data collection, use and disclosure practices. We are not responsible for the policies or practices of third parties.

6. Release of Information

AutoDoc LLC may release any user information as required by law or in the good faith belief that disclosure of such information is reasonably necessary to comply with a subpoena, discovery request, court order or other legal process issued by a court of competent jurisdiction.

AutoDoc LLC may also release any user information in the good faith belief that such disclosure of information is reasonably necessary to enforce our Terms and Conditions for the use of the App or the Service, to defend or respond to any legal actions initiated by third-parties related to your user account or your use of the App or the Service; or to protect the personal safety of staff, users, or the general public.

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